Refund policy

Refund Policy

The Small Group Operator's Manual is a digital product (PDF) delivered instantly to your email after purchase.

YOUR LEGAL RIGHT OF WITHDRAWAL (EU CONSUMERS)

Under §11 of the Austrian Distance and Off-Premises Contracts Act (FAGG), consumers in the European Union normally have the right to withdraw from a distance contract within 14 days without giving any reason.

However, this right of withdrawal expires when the digital product has been delivered, provided that the consumer expressly consented at checkout to the immediate execution of the contract and acknowledged the loss of the right of withdrawal upon commencement of download.

By completing checkout and confirming the consent checkbox, you agree to immediate delivery of the digital product and acknowledge that you lose your 14-day right of withdrawal once the download link is delivered.

OUR VOLUNTARY 30-DAY REFUND GUARANTEE 

Independently of the statutory right of withdrawal described above, we voluntarily offer a 30-day refund guarantee. If the Small Group Operator's Manual does not help you, we will refund you in full within 30 days of your purchase, no questions required.

To request a refund:
Email info@smallgroupoperator.com with your order number. Refunds are processed within 2 business days and typically appear in your account within 3-5 business days after that, depending on your bank or card issuer.

You do not need to return or delete the PDF. We trust you.

If something specific did not land, we would value knowing what. That feedback shapes the next edition. But it is optional, not a condition of the refund.

REFUNDS AFTER 30 DAYS

Refund requests after 30 days are evaluated case by case. Reach out and ask.

DISPUTE RESOLUTION

If you are not satisfied with how we handle a refund request, you may use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr or contact the Internet Ombudsmann (www.ombudsmann.at).

Contact for refunds:
Emanuel Chereji, Einzelunternehmen
Hofmannsthalweg 20, 4030 Linz, Austria
info@smallgroupoperator.com